CRM Manager – Beauty

We are currently looking for a CRM Manager to join a leading beauty brand in London, dedicated to providing exceptional customer experiences. We are seeking a skilled CRM Manager to drive customer engagement and loyalty.

Key Responsibilities:

• CRM Strategy: Develop and implement strategies to boost customer retention and lifetime value.
• Campaign Management: Execute multi-channel campaigns (email, SMS, loyalty programs) and optimise based on performance.
• Customer Segmentation: Use data to create targeted segments and personalise communications.
• Data Analysis: Monitor campaign performance, providing insights and recommendations.
• Customer Journey: Optimise the customer journey for enhanced engagement and conversion.

Qualifications:

• Experience in CRM management, ideally in beauty or retail.
• Strong analytical skills and CRM software proficiency.
• Excellent communication and project management abilities.