Senior Bridal Consultant

About the Role:

We’re looking for a Senior Bridal Assistant to join a passionate, customer-focused retail team. This is an exciting opportunity to play a key part in leading a growing bridal department, where you’ll be responsible for providing an unforgettable experience for every bride and maximizing the performance of the bridal suite.

As a Senior Bridal Assistant, you’ll take on a leadership role, connecting the wider store team to the bridal department, offering support, training, and sharing your expertise to maintain consistently high service standards.

Key Responsibilities:

Take on Key Holder duties, including opening and closing the store and ensuring building security.
Deliver exceptional customer service to exceed expectations and drive sales.
Be an expert across Bridal and Occasion ranges, confidently offering advice and styling suggestions while cross-selling other products in-store.
Manage all bridal appointments using the booking system, ensuring seamless follow-ups with customers.
Maintain a thorough understanding of the bridal stock package, working closely with head office teams to provide product feedback and identify opportunities.
Oversee the care and maintenance of bridal stock, including managing dry cleaning and conducting regular inventory checks alongside the stock team.
Stay informed about all in-store services and identify opportunities to enhance the customer experience through additional services.
Process customer transactions efficiently, ensuring a smooth, enjoyable shopping experience.
Handle customer queries and resolve any complaints professionally, turning challenges into opportunities for loyalty-building.
Keep up to date with fashion and bridal trends through social media and relevant platforms, sharing insights to enhance the customer experience.
Build strong, long-term client relationships, maintaining a loyal customer base.
Be fully aware of store and individual sales targets, and understand how current performance compares to plans and previous results.
Play an active role in coaching and developing the team on product knowledge, customer service, and selling techniques.
Foster a collaborative, positive working environment and lead by example.
Support the development of new starters, providing guidance as they settle into their roles.
Maintain high merchandising standards to ensure displays are always visually appealing and well-organized.
Adhere to all health and safety procedures, ensuring the wellbeing of the team and customers.